Luminoso Technologies, Inc. provides a tool originally developed at MIT Media Lab that helps clients understand, measure, and act on large amounts of unstructured text data across multiple channels. Clients use the service to analyze user feedback from surveys, customer reviews, and social media posts from users. For example, many large corporations use Luminoso to track and deal with complaints made by customers that might otherwise have been buried under a sea of texts.

Already supporting 9 languages and emoji, the company hopes to improve its product through machine learning algorithms.